Refund Policy — Max-WoW

1. Definitions

For the purpose of this agreement, the following terms are defined as follows:

• "Account" – Refers to the user’s personal data and login credentials used to access coins, virtual items, or any other features on the Max-WoW website.

• "License" – Denotes the terms and conditions governing the use of coins, virtual items, or services purchased through the Max-WoW platform.

• "Virtual Items" – In-game digital goods or items delivered via the Max-WoW store in exchange for coins.

• "Unused Virtual Item" – A purchased virtual item that remains in the in-game mailbox and has not been withdrawn.

• "Coins" – Virtual currency offered by Max-WoW, available for purchase and subject to this refund policy. Coins are valid for 30 calendar days from the date of purchase.

• "Service" – Any online feature, system, or service that Max-WoW provides through its website, present or future.

• "Payment Information" – Details required for completing a coin purchase. This includes, but is not limited to, names, billing addresses, card numbers, and banking information.

• "Purchase Information" – Includes order details, receipts, invoices, confirmation emails, and similar records, whether digital or printed.

• "System" – The website infrastructure used for communications, including but not limited to email, live chat, message boards, and other related systems.

• "User(s)" – Any individual accessing the Max-WoW website who is not employed by Max-WoW and acting in the scope of their duties.

• "Website" – Refers to the Max-WoW official site: www.max-wow.com, and any associated subdomains unless otherwise stated.

2. General Refund Policy

At Max-WoW, we strive to deliver high-quality virtual items and services that are functional, fair, and enjoyable.

• Coins and Coin Purchases
  All purchases of coins are non-refundable. Coins cannot be converted back into any form of real-world currency. Once purchased, coins remain valid for 30 days and must be used within that timeframe.

• Expired Coins
  Coins not redeemed within 30 calendar days of purchase will expire and are no longer eligible for use or refund.

• Virtual Items
  Virtual items purchased with coins are non-refundable unless they are found to be faulty or corrupted on receipt. This includes cases where the item cannot be used due to technical issues originating from our end.

• Faulty or Corrupted Items
  If a virtual item is received in a non-functional state due to system error or data corruption, users must contact Max-WoW within 24 hours of receiving the item to request a refund in coins equivalent to the item's original cost. Reports outside of this window are subject to management discretion.

• Bonuses and Gifts
  Any item obtained as a gift, reward, or part of a promotional campaign is not eligible for refunds or exchanges.

3. Payment Disputes

• Accidental purchases made due to technical issues with third-party payment systems must be resolved directly with the payment processor (e.g., PayPal, credit card provider). Max-WoW is not responsible for handling external transaction disputes.

• Max-WoW does not process or store credit/debit card information or bank details. These transactions are handled by secure third-party gateways.

4. Account Suspension Policy

Max-WoW reserves the right to suspend or terminate any account involved in a refund request if there is evidence of abuse, fraud, or violation of our Terms of Service.

5. Contact Information

If you have questions regarding your order, coins, or a specific transaction, please contact our support team via our Discord or through our official support email: Maxwowdev@gmail.com