For the purpose of this agreement, the following terms are defined as follows:
"Account" – Refers to the user’s personal data and login credentials used to access coins, virtual items, or any other features on the Max-WoW website.
"License" – Denotes the terms and conditions governing the use of coins, virtual items, or services purchased through the Max-WoW platform.
"Virtual Items" – In-game digital goods or items delivered via the Max-WoW store in exchange for coins.
"Unused Virtual Item" – A purchased virtual item that remains in the in-game mailbox and has not been withdrawn.
"Coins" – Virtual currency offered by Max-WoW, available for purchase and subject to this refund policy. Coins are valid for 30 calendar days from the date of purchase.
"Service" – Any online feature, system, or service that Max-WoW provides through its website, present or future.
"Payment Information" – Details required for completing a coin purchase. This includes, but is not limited to, names, billing addresses, card numbers, and banking information.
"Purchase Information" – Includes order details, receipts, invoices, confirmation emails, and similar records, whether digital or printed.
"System" – The website infrastructure used for communications, including but not limited to email, live chat, message boards, and other related systems.
"User(s)" – Any individual accessing the Max-WoW website who is not employed by Max-WoW and acting in the scope of their duties.
"Website" – Refers to the Max-WoW official site: www.max-wow.com, and any associated subdomains unless otherwise stated.
At Max-WoW, we strive to deliver high-quality virtual items and services that are functional, fair, and enjoyable.
Coins and Coin Purchases
All purchases of coins are non-refundable. Coins cannot be converted back into any form of real-world currency. Once purchased, coins remain valid for 30 days and must be used within that timeframe.
Expired Coins
Coins not redeemed within 30 calendar days of purchase will expire and are no longer eligible for use or refund.
Virtual Items
Virtual items purchased with coins are non-refundable unless they are found to be faulty or corrupted on receipt. This includes cases where the item cannot be used due to technical issues originating from our end.
Faulty or Corrupted Items
If a virtual item is received in a non-functional state due to system error or data corruption, users must contact Max-WoW within 24 hours of receiving the item to request a refund in coins equivalent to the item's original cost. Reports outside of this window are subject to management discretion.
Bonuses and Gifts
Any item obtained as a gift, reward, or part of a promotional campaign is not eligible for refunds or exchanges.
Accidental purchases made due to technical issues with third-party payment systems must be resolved directly with the payment processor (e.g., PayPal, credit card provider). Max-WoW is not responsible for handling external transaction disputes.
Max-WoW does not process or store credit/debit card information or bank details. These transactions are handled by secure third-party gateways.
Max-WoW reserves the right to suspend or terminate any account involved in a refund request if there is evidence of abuse, fraud, or violation of our Terms of Service.
If you have questions regarding your order, coins, or a specific transaction, please contact our support team via our Discord or through our official support email: Maxwowdev@gmail.com